WorkKeys Guide for Applicants and Employees

June 13, 2017

What is WorkKeys®?

WorkKeys®, created by ACT, the makers of the college entrance exam, assesses real-world, workplace skills needed across most jobs.  WorkKeys® is not like the tests you took in school that focus on content like history, algebra and science.  WorkKeys® measures common workplace skills.  View sample questions here:  http://www.act.org/workkeys/assess/sample.html

How do I get a skill score?

The New Mexico Department of Workforce Solutions is offering the WorkKeys® skill assessments to New Mexico job seekers at no charge.  Call in advance and/or go online to schedule your assessments.  For a list of testing sites across New Mexico, click here.

What WorkKeys® Assessments are required?

The following WorkKeys® assessments are required to qualify for the Customer Access Representative II position at PMS. 

Skills Assessment

Skill Level Range

Minimum Score

Test Length

Workplace Documents (or Reading for Information)

3 (low) – 7 (high)

4

55 minutes

Graphic Literacy (or Locating Information)

3 (low) – 7 (high)

3

55 minutes

Workplace Documents measures the skill people use `when they read and use written text to do a job. The written texts include memos, letters, directions, signs, notices, bulletins, policies, and regulations.  Examples of related Customer Access Representative (CAR) duties include reading insurance eligibility information, NextGen information, outpatient lists, forms, etc.

Graphic Literacy measures the skill people use when they work with workplace graphics. Examinees are asked to find information in a graphic or insert information into a workplace graphic such as charts, graphs, tables, forms, flowcharts, diagrams, floor plans, maps, and instrument gauges. Examples of related CAR duties include locating patient, billing and insurance information in NextGen.

What do the scores or “levels” for each test mean?

Workplace Documents Measures

There are five levels of difficulty, 3-7. Level 3 is the least complex, and Level 7 is the most complex.  The levels build on each other, each incorporating the skills assessed at the preceding levels.  For example, at Level 5, individuals need the skills from Levels 3, 4, and 5. The reading materials at Level 3 are short and direct.  The material becomes longer, denser, and more difficult to use as readers move toward Level 7.  The tasks also become more complex as readers move from Level 3 to Level 7.  At Level 3, readers begin by finding very obvious details and following short instructions.  At the more complex levels, tasks can also involve more application and interpretation.

Level

Characteristics of Items

Skills

4

  • Reading materials include company policies, procedures, and notices
  • Reading materials are straightforward but have longer sentences and contain a number of details
  • Reading materials use common words but do have some harder words, too
  • Reading materials describe procedures that include several steps
  • When following the procedures, individuals must think about changing conditions that affect what they should do
  • Questions and answers are often paraphrased from the passage
  • Identify important details that may not be clearly stated
  • Use the reading material to figure out the meaning of words that are not defined
  • Apply instructions with several steps to a situation that is the same as the situation in the reading materials
  • Choose what to do when changing conditions call for a different action (follow directions that include "if-then" statements)

Graphic Literacy Measures

There are five levels of difficulty, 3-7.  Level 3 is the least complex, and Level 7 is the most complex.  The levels build on each other, each incorporating the skills assessed at the preceding levels.  For example, Level 5 includes the skills used at Levels 3, 4, and 5.  At Level 3, examinees look for information in simple graphics and fill in information that is missing from simple graphics.  At Level 7, examinees may use the information in one or more complex graphics to draw conclusions and make decisions.  The complexity can also increase as the quantity and/or density of the information increases.

 

Level

Characteristics of Items

Skills

3

  • Elementary workplace graphics such as simple order forms, bar graphs, tables, flowcharts, maps, instrument gauges, or floor plans
  • One graphic used at a time
  • Find one or two pieces of information in a graphic
  • Fill in one or two pieces of information that are missing from a graphic

You can learn more about each test, view more sample questions and listen to demos for the assessment “Listening for Understanding,” at: http://www.act.org/workkeys/assess/sample.html

How can I prepare for the WorkKeys skills assessments?

You can “skill up” to prepare for the tests for free, using ACT Career Ready 101 (formerly KeyTrain®), an online series of courses directly aligned to WorkKeys®. To set up an account contact Sheryl Trail at Sheryl.springer@state.nm.us, 505-841-8488; or call any of the NM Workforce Connections offices listed below.

 

What is the difference between WorkKeys® and ACT Career Ready 101 (formerly KeyTrain®)?

WorkKeys® is a timed and proctored assessment that measures your workplace skills. ACT Career Ready 101 (formerly KeyTrain®), is a free, online series of courses that you can take, at your own pace and on your own time to help you improve your skills.  ACT Career Ready 101 was designed specifically to help improve the skills tested with WorkKeys®. If you are at all nervous about taking the WorkKeys® assessments, ACT Career Ready 101 is a great way to practice and get comfortable with the concepts, questions and skills that will be measured with WorkKeys®.

What types of devices can I use for ACT Career Ready 101?

Windows PC (Vista or newer) with a recent version of Internet Explorer, Chrome, Firefox or Opera

● Windows XP with Internet Explorer 8 and an uptodate Flash plugin (minimum 8.2)

● Mac OS X (10.2 or newer) with a recent version of Safari, Chrome, Firefox or Opera

● iPad, iPod or iPhone (iOS 4 or newer) with Safari, Chrome, Firefox or Opera

● Android tablets and smartphones (version 2.1 or newer)

● Blackberry PlayBook and smartphones (version 10 or newer)

● Microsoft Surface tablets and Windows phones

● Kindle Fire

What should I expect on testing day?

This is a general list of suggestions based on people who have already experienced taking WorkKeys®. Note that each location may vary slightly in conditions and rules. If you still have questions, contact the testing center where you have scheduled your assessments.

  1. Be sure you have called to make an appointment for the tests.
  2. Bring a photo ID with you.
  3. There is no food or beverages allowed in the room.
  4. Mobile phones are not allowed in the room.
  5. There is no talking during the assessment.
  6. Plan your wardrobe accordingly, as the room may be cold (we recommend wearing layers)
  7. If you are taking more than two assessments in one day, you may want to bring a snack to have during one of the breaks.
  8. The assessments are timed. You may finish an assessment early but you cannot receive extra time to finish. The assessment times vary but average 55 minutes.
  9. If you get up and leave the computer during an assessment, you can NOT pause the timer and it will continue to countdown.
  10. You may take a 10 minute break between assessments if you are taking more than one.
  11. There is a proctor in the room at all times.
  12. If you are taking the WorkKeys® tests on a computer, your results are available immediately upon completion. Your results are confidential and you will receive a copy of your skill scores.

Your scores are based on the number of questions answered CORRECTLY. If you’re not happy with your scores, you can skill-up on ACT Career Ready 101 (formerly KeyTrain®) and retake the assessment.  To set up an account contact Sheryl Trail at Sheryl Trail at Sheryl.springer@state.nm.us, 505-841-8488; or call any of the NM Workforce Connections offices listed below.

 

I’ve lost my scores, how can I get new copies of my skill score report?

If you already have a WorkKeys account, you can access your scores here: www.myWorkKeys.com. 

If you’re not sure or you don’t have a WorkKeys account, you can retrieve your lost scores by calling: 1-800-967-5539.

You will need your “Examinee ID” that you created when you took your assessments. If you do not have this information, they will give it to you over the phone when you call the above phone number. Once you have created your account, they will email you an activation code. Follow the instructions in the email to activate your account.

Once you have completed this step, you will be able to view your scores online and print off copies in the “Test Management” section of the website.  There is NO CHARGE to print off copies from this website.  If you order “official transcripts” they charge $5.50 per transcript.  If you have any problems, contact ACT directly, at the number above.

How often can I take the WorkKeys skills assessments?

You can take the WorkKeys skills assessments a total of three times a month.  This is based on an agreement between the New Mexico Department of Workforce Solutions and Presbyterian Medical Services.  

It is highly recommended that you practice using the ACT Career Ready 101 (formerly KeyTrain®) system before taking or retaking the tests.  To set up an account contact Sheryl Trail at Sheryl.springer@state.nm.us, 505-841-8488; or call any of the NM Workforce Connections offices listed below.

 

How long can I use the scores from my WorkKeys skills assessments?

PMS will accept scores for the three required WorkKeys skills assessments completed within the past five years. 

WorkKeys Skills Assessment Sites in New Mexico

IMPORTANT - Call the site to make and/or verify your appointment.

Location

Appointment Information

Alamogordo

NM Workforce Connection Center

901 Alaska Ave
Alamogordo, NM 88310

Phone: 575-437-9210
Fax: 575-437-6312

 

Call for appointment.

Monday – Friday, 8 am – 1 pm

Albuquerque

NM Workforce Connection Center

501 Mountain Rd NE
Albuquerque, NM 87103

Phone: 505-843-1900
Fax: 505-843-1991

 

Register online at http://nm.schedulenow.me/

Call to confirm appt.

 

Mondays & Thursday, 8 am – 1 pm

 

Test Prep Classes: Thursdays,

8:30 am – 12 noon

Albuquerque

Hispano Chamber of Commerce

Barelas Economic Opportunity Center Computer Lab

1309 4th St SW

Albuquerque, NM 87102
Phone: (505) 842-9003

 

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Thursday, 9 am – 3 pm

 

Albuquerque

City of Albuquerque Public Service University
City/County Building Basement
1 Civic Plaza
Albuquerque, NM 87102
Phone: (505) 768-3200 or (505) 768-3700

 

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Arrive Monday – Friday, 8:30 am

Albuquerque

CNM Workforce Training Center
5600 Eagle Rock Ave NE
Albuquerque, NM 87113
Phone: (505) 224-5200

 

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Every other Saturday

Albuquerque

Brookline College

4201 Central Avenue N.W., Suite J

Albuquerque, NM 87105-1649

Phone: (505) 880-2877

Toll Free: 1-888-660-2428

Fax: (505) 833-2087

 

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Every Thursday

Albuquerque

Goodwill Industries of New Mexico

5000 San Mateo Blvd NE

Albuquerque, NM 87109
Phone: (505) 881-6030

 

 

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Tuesdays, 9 am – 12 noon

Thursday, 1 – 4 pm

Albuquerque

National American University

10131 Coors Blvd NW Suite I-01,

Albuquerque, NM 87114

Phone: (505) 348-3750

Toll Free: (800) 895-9904

 

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Tuesdays & Thursdays, 9 am – 4 pm

Artesia
            NM Workforce Connection Center

704 W Main St
Artesia, NM 88210

Phone: 575-748-1303
Fax: 575-746-3808

 

Call for appointment.

Monday, 1 – 5 pm

Tuesday – Friday, 8 am – 5 pm

Aztec
            San Juan College East

315 S Ash Ave Rm 111

Aztec, NM 87410

Phone:  (505) 566-4151

 

Call for appointment.

Bernalillo
            NM Workforce Connection Center

301 Rail Runner Ave.
Bernalillo, NM 87005

Phone: 505-771-2160
Fax: 505-771-2541

 

Call for appointment.

Monday – Friday, 8 am – 5 pm

Carlsbad

NM Workforce Connection Center

323 S. Halagueno
Carlsbad, NM 88220

Phone: 575-887-1174
Fax: 575-885-4419

 

Call for appointment.

Monday, 1 – 5 pm

Tuesday – Friday, 8 am – 5 pm

Clovis

NM Workforce Connection Center

111 N. Main
Clovis, NM 88101-4610

Phone: 575-762-4571
Fax: 575-769-0086

Call for appointment.

Tuesday & Friday, 8:30 am – 5 pm

 

Deming

NM Workforce Connection Center

322 E. Oak
Deming, NM 88030

Phone: 575-546-0192
Fax: 575-544-3605

Call for appointment.

Wednesday – Friday, 8 am – 5 pm

 

Española

NM Workforce Connection Center

319 Paseo de Onate St
Española, NM 87532

Phone: 505-753-2285
Fax: 505-753-1180

Call for appointment.

Monday & Tuesday, 8 am – 5 pm

Thursday & Friday, 8 am – 5 pm

Farmington
            NM Workforce Connection Center

600 W Arrington St
Farmington, NM 87401

Phone: 505-327-6126
Fax: 505-326-6006

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Monday – Friday, 8 am – 5 pm

Farmington
            San Juan College – Main Campus

5101 College Blvd, Rm 5023

Farmington, NM 87402

Phone: (505) 326-3311

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Monday, 9 am – 4 pm

Farmington
            San Juan College – Test Center

4601 College Blvd, Lower Level

Farmington, NM 87402

Phone: (505) 326-3311

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Tuesday – Friday, 9 am – 12 noon

Gallup

NM Workforce Connection Center

2918 East Highway 66 
Gallup, NM 87301

Phone: 505-863-8181
Fax: 505-863-8995

 

Call for appointment.

 

Monday, Wednesday, Friday, 8 am – 4:15 pm

Tues & Thursday 12 noon – 4:15 pm

Grants

NM Workforce Connection Center

515 W. High Street, Suite C

Grants, NM 87020

Phone: (505) 285-2563

Fax: (505) 287-5074

 

 

Call for appointment

Hobbs

NM Workforce Connection Center

204 W. Park
Hobbs, NM 88240

Phone: 575-393-5188
Fax: 575-397-6380

 

Call for appointment.

Monday, Tuesday, Wednesday, Friday, 8 am – 5 pm

Thursday, 1 – 5 pm

Kirtland

San Juan College West

69 Rd 6500, Rm 120

Kirtland, NM  87417-4902

Phone: (505) 566-3598

Fax: (505)566-3976

 

Call for appointment.

 

Las Cruces
            NM Workforce Connection Center

226 S. Alameda Blvd
Las Cruces, NM 88005

Phone: 575-524-6250
Fax: 575-524-6266

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Tuesday & Friday, 8 a, - 5 pm

Las Cruces

Dona Ana Community College (DACC)

2800 N Sonoma Ranch Blvd | DASR Room 105

PO Box 30001 | MSC 3DA

Las Cruces, NM 88003
Phone:  (575) 528-7294 | (575) 527-7569

Fax: (575) 528-7297

 

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Wednesday, 8 am – 5 pm

Las Cruces

Tresco, Inc.

1800 Copper Loop # 1

Las Cruces, NM 88005

Phone: (575) 528-2200

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Wednesday, 8 am – 5 pm

Las Vegas

NM Workforce Connection Center

833 Grand Ave
Las Vegas, NM 87701

Phone: 505-425-6451
Fax: 505-425-5275

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Thursday & Friday, 8 am – 5 pm

Los Lunas

NM Workforce Connection Center

428 S. Los Lentes Rd. SE
Los Lunas, NM 87031

Phone: 505-212-9115
Fax: 505-865-2278

 

Call for appointment.

Monday – Friday, 8 am – 5 pm

Moriarty

NM Workforce Connection Center

777 Old US Route 66
Moriarty, NM 87035

Phone: 505-832-6774
Fax: 505-832-0220

 

Call for appointment.

Monday – Friday, 8:30 am – 1 pm

Roswell

NM Workforce Connection Center

2110 South Main St.
Roswell, NM 88210

Phone: 575-624-6040
Fax: 575-627-5822

 

Call for appointment.

Monday - Friday, 8 am – 5 pm

Ruidoso

NM Workforce Connection Center

201 White Mountain Drive
Ruidoso, NM 88345

Phone: 575-258-1730
Fax: 575-258-4781

 

Call for appointment.

Monday – Friday, 8 am – 5 pm

Santa Fe

NM Workforce Connection Center

301 W DeVargas
Santa Fe, NM 87501

Phone: 505-827-7434
Fax: 505-827-7346

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Thursday, 8 am – 5 pm

Silver City

NM Workforce Connection Center

410 W Broadway
Silver City, NM 88061

Phone: 575-538-3737, Dial 0
Fax: 575-538-5072

 

Call for appointment.

 

Socorro

NM Workforce Connection Center

109 Faulkner
Socorro, NM 87801

Phone: 575-835-0067
Fax: 575-835-9557

 

Call for appointment.

Wednesday – Friday, 8 am – 5 pm

Taos

NM Workforce Connection Center

1036 Salazar Rd
Taos, NM 87571

Phone: 575-758-4219
Fax: 575-758-3941

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Wednesday, 8 am – 5 pm

Taos

UNM-Taos

Klauer Campus

1157 County Rd, Rm 133

Rancho de Taos, NM  87557

Phone: (575) 737-6200

Register online at http://nm.schedulenow.me/

Call to confirm appt.

Monday & Wednesday, 8 am – 5 pm

 

In southeastern New Mexico, contact DeeDee.Arnzen@state.nm.us (tel. 575-624-6040) for possible evening and weekend testing appointments.